SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BEESMART (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://beesmart.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store long sent the order (two weeks). I had to open a dispute. The next day immediately sent and after 2 days the table was at my place.
Nice table
I needed a white table. Very good lacquer coating, and from below on the surface there are damage, not significant. Be careful, strongly plastic parts do not scroll, flimsy. Thanks store
Very very happy with the contents of this purchase, there was a lot of styrofoam, the instructions were in another language and the box it came in was a little beat up. But, overall I was able to set the desk up in little to no time at all, thank you!
Everything is fine, it's easy to assemble, even the screwdriver is included, the instructions only lack a step of fastening protective guides on the table.
A good table, it stands smoothly, slightly swings, but it's normal for one leg. Collected quickly, without problems. There was some delay in delivery. But everything was quickly resolved thanks to the store. Thank you!
If honestly the purchase is not very pleased, although the table cost a coupon of 837, I would not give more than 1200R for it. I tell you, think: you need to look for a sofa that is from the floor at an altitude of 8 cm, I have only 4 cm, table tops with skins around the perimeter, the wheels Oak rotate and lock badly, it would seem convenient settings, But the design has so uncomfortable rotation handles and also with a large stroke reserve that you will adjust once and no longer want to repeat it. Well, the worst part is the attachment to which goes Max. Load is the top of the design thought, how can you fix such a connection with holes with a diameter of more than the studs themselves? The table is not stable, it crenes in all 4 directions, it is necessary at least to complete, 1-2 holes and additional fastening, and in large terms this node needs. In general, a table for a triple, a good idea-the implementation is lousy. Photo attached
Nice table! Totally consistent. Even more than it seems. Spinning in all directions. Convenient! And stuck at the speed of light!)))
Best store!!! The goods are just super!!! It came in a week in Surgut. Thank you so much!!! My first review with such a huge plus.
В СПб за 3 дня, доставка до двери курьером. Товар соответствует описанию.
Delivered in 3 days!! Bravo! Took as a gift, recipients are very satisfied, expressed many positive reviews. True, the coloring of course does not match that in the picture, it looks cheaper. The quality is fine, flat, there are small jambs, but not critical. In general, satisfied, very convenient and mobile!
Slightly damaged table top on the corner, slightly. Delivery in Russia, T. K from Russia mega quickly. Order on March 6, received on March 11. the daughter of the Assembly does it herself, let's see)) the price is adequate, compared to others, which on the same table table table Thanks))
I went to praise reviews from other customers and did not regret it. Assembled without problems, the kit includes a double-sided screwdriver and a wrench. However, when twisting the wheels into the base and when fastening a cup for pencils, I had to take my tools: the regular wrench is very thin and I had to use it. The screwdriver was too short to twist the screw holding the glass, took its longer. In the rest-really cool thing. He went to Birobidzhan in 12 days (14.02.21 paid for the order, 27.02 "waiting for the addressee at the place of delivery"). The store is sociable, for the purchase of three tables at once (for myself, his wife and daughter) made a small discount. To reduce the shipping cost slightly, all three went by one parcel weighing about 18 kilos. :-)
Description exact. Packing quality, all in time. The table is good. Going fast. All for assembly is. Recommend
Very fast! Well, there are jambs of course. In general, convenient.
Nice table
Хороший, очень удобный столик, стойка устойчивая, все как в оптсании, быстро привезли, рекомендую к покупке.
The table drove to St. Petersburg in 3 days, the courier delivered directly to the house. I collected it myself, quickly, in the kit there were all the necessary tools. The table is very cute, darker than in the photo, but it's uncritical. The quality is good, you can adjust as convenient in height. Purchase is happy!
Very convenient, I'm happy with the purchase!