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Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BEESMART (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://beesmart.site
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reviews
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Why Buy From Us
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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Ok well but do less light than imagined
Broken strip arrived and stores was trying to trick me saying it is problem with power supply
Son bonitas las weas, eso si me costo caleta que lograr pegar, aun así siguen despegandose xD
Everything came intact. Works. Tape 3 m. As stated.
Shines with a pleasant light, although if you shoot the phone-visible strips of brightness (flicker) due to the work of the dimmer. The minimum brightness starts at about one third of the maximum brightness. Somehow I thought she had Velcro, but no. Came without damage, lucky. Joining the wire to the tape is like a drunk Chinese did, but I look at everyone the same
Sent quickly, came too quickly. Works fine.
I have to say they do look good and can't wait to install them on the new kitchen in June and they came within 2 weeks.
Really very nice and neat, absolutely worth having and not expensive for the quality. I recommend this sure to. Note: it is not self-adhesive, I have it with superglue stuck stuck.
Excellent illumination! The light is very soft, it does not puke in the eyes, while it lights bright enough. Very satisfied! It is a pity that there is no more metering. Delivery to Peter 2 weeks.
So far the light is amazing , arrived really quickly and just can’t wait to put it around my flat ! Will be leave additional feedback once mount it.
Came whole and working. A little pohabno made a transition from the power wire to the LEDs.
Delivery is average, more than two weeks. I did not communicate with the store. Everything works. But, there are seized in the product itself. The photo will be visible. I hope it doesn't affect the job.
Very good Flash product super good for my kitchen worktop. Easy to use.
Beautiful headband white led light with remote control, é arrived in no time.. Very good store.
Love it Thnks
Quality nicer! Taiwan. Thin double-sided tape is established in the adhesive should not used light work well stuck. Dimmable switch with selected, brightness up to one with low line also kept well without flashing. Brightness LED Min Max carrying on the mind so this stunning.
Came quickly, there was a problem with soldering, fixed, for which I took a fine from the store. It is difficult to glue, but generally managed
5 stars is practical and functional looks wonderful
This is so far the fastest delivery, I have ever had. Up to Germany has has it's only days lasted. I am of the LED strip loved it!!!!! I have a version ordered and everything works flawlessly!!! Highly recommend!!!!!
Nice!!